Posts in Dr. Michael "Mike" Zappa
Meet the Mother of Strategy: Hope

By Dr. Michael J. Zappa

A mentor of mine is often quoted: "Hope is not a strategy!"

Indeed, there is a world of difference between hoping things will improve and implementing a well thought out plan. However, nothing can ever change or improve unless we can imagine it as such. Once it is imagined, there must be some belief or "hope" that this vision can be realized. Now that's where strategy comes in, making the vision a reality.

As leaders, we must start by inspiring hope, not by asking for the action plan. When your team believes they can make a difference, they will. It is very obvious in healthcare: patients would never come to us without the hope that we can make them better. Hope is not just for our patients, it is for every member of our team.

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Working Naked

By Michael J. Zappa 

The human body is the most brilliant machine ever created and the quintessential work of art.  The headline above is not referring to your creativity and accomplishments in your clothing optional private abode; it is taking literary license from 19th century Danish author, Hans Christian Andersen.

Reflect on the fairy tale, The Emperor’s New Clothes.  The Emperor (leader) was a vain man, concerned more with appearances, accolades, and maintaining his current position than the harsh realities that others faced.  His subjects were afraid to express their honest opinions to him, fearing they might be deemed unfit for their position or even stupid.  The climax of this tale occurs when he is fooled by some weavers into wearing a “spectacular new suit” that, in fact, doesn’t exist at all.  The Emperor is allowed to parade through the town naked.  Finally, a mere child blurts out in honesty that the Emperor is wearing nothing at all.

Leaders at all levels of an organization run the risk of being caught naked at work, but this risk increases as one ascends the ranks.  People see pleasing their boss as important, essential to keeping their jobs.  Most leaders would proclaim they are wise enough to detect blatant deception, but it is often more subtle than that.  Very often what happens is filtering; direct reports present the info that makes them look good and their boss is expecting.  This filtering of information is equivalent to a slight degree of course variation which becomes obvious 100 miles or more into the journey.

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The Pursuit of Balance

By Dr. Michael J. Zappa

Long term success in life is rarely achieved by perpetual crisis management and the ability to work around the clock to meet a deadline…not that great leaders and successful individuals don’t have that ability and need to deploy it from time to time! One of the keys to sustained success is balance. Balance should not be viewed as a goal that is attained; rather a dynamic state in need of frequent adjustment…like a see-saw.

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Joy in Leaders = Joy in Work

By Dr. Michael J. Zappa

Focusing on joy, especially in work, is gaining momentum. It has my attention! It is clear to me that the mindset and habits are exactly what great leaders have and do and what developing leaders should concentrate on.

It is very tempting for any leader, especially those in healthcare, to focus on what’s wrong, what needs to be fixed. It’s time to view the situation through a different lens…we need to focus on the meaning and purpose of our work. This is a distinct advantage for those of us in healthcare, our mission is making peoples lives better.

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Influencing Your Team: 10 Leadership Traits that Drive the Ability to Influence Teams

By Dr. Michael J. Zappa

All leaders will openly admit that they could not do their job without their team. However, as humans, I’d bet that most of them, in a moment of frustration, have thought “it would be easier if I just did it myself.” Why? Because influencing people is a gradual process, not simply a decision with immediate results.

Accepting the reality that no matter how brilliant or hard-working you are, you will always need your team which means you need to learn how to influence them.

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Developing leaders must navigate the hallway of hell

by Michael J. Zappa

Enhancing our own leadership development along with the novice and advanced leaders on our teams is mission critical in healthcare today. The environment that we are challenged to be successful in is very harsh — increasing the cost of technology and pharmaceuticals, the ever increasing cost of labor, on top of declining reimbursement.

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